Also, they don't specify the Max Supported Resolution for HDMI. However, we get different results from Lenovo* website (either using the Model " 81C8" or the SKU " 520-14IKB") and we are not sure if those links are actually regarding your system. We tried to search on the Internet for the computer specifications of your system. Therefore, it is very important to confirm first the capabilities of the computer and the video ports. However, there are other factors that we don't control that may be pushing the remaining bandwidth percentage that is reserved for overhead and leading to an issue preventing selecting the desired resolution or other display issues (flickering, black screens, etc). We are asking this since setting 2560x1440 75Hz could be possible over HDMI 1.4. Just to make sure, could you please confirm if you verified directly with Lenovo* if the HDMI* port on your computer supports the desired resolution 2560x1440 75Hz? Does your computer come with HDMI* 1.4? Supported Mode) 2560 x 1440 (75p Hz) is listed for the display and it is detected by the graphics.Īs we previously mentioned, all the components involved in the configuration must support the desired resolution. To upload and attach a file, use the " Drag and drop here or browse files to attach" option below the response textbox.Ĭhecking the Graphics report, we noticed that the desired resolution (a.k.a. txt file), please attach it to your reply. To save your scan, click Next and click Save.Click the menu where it says " Summary" to change to " Detailed View". The Intel® SSU defaults to the " Summary View" on the output screen following the scan. Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information.
#Intel uhd graphics 620 download
Download the Intel® SSU and save the application on your computer.Make sure the monitor is connected to the computer when generating the report.ĥ- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system: If your OEM confirms the desired resolution is supported, please provide us with the following information so we may check this further:ġ- Just to make sure, when you said " 1440p", do you mean Resolution If not, could you please confirm the exact resolution that you are trying to achieve?Ģ- We understand this is a new monitor? Is this behavior happening since the first day that you have the monitor? Have you tested the monitor with another computer? Have you tested another 1440p monitor with your computer? Please provide details:ģ- Are you using a straight-through connection HDMI-to-HDMI with a single cable to connect the monitor? Or are you using any type of video adapters, converters, or dockings? Please provide details.Ĥ- A Report for Intel® Graphics Drivers following the steps on the link. We would like to know if you have verified with the computer manufacturer (OEM) Lenovo* if the desired Resolution + Refresh rate is supported through the HDMI* port on the computer? This is since we have seen scenarios where OEM customizations may limit the Max Resolution and bandwidth supported by the system.
This means that all the components involved in the configuration must support the desired resolution. In this scenario, the Intel® Graphics Command Center will show the Display Modes supported by the monitor under the available "Resolution and Refresh rate" drop-down menus. When bandwidth and system configuration allow it, the GPU will display any resolution equal or lower than the Max Resolution supported by the processor that is also supported by the display and the computer.
#Intel uhd graphics 620 driver
The Intel® UHD Graphics 620 Controller and the graphics driver can display Max Resolution of over DisplayPort* (DP) 1.2 or HDMI* 2.0, and over HDMI 1.4. Hello you for posting on the Intel® communities.
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